Acute & Critical Care Performance

Performance Improvement On The Front Lines

Acute and critical care settings are uniquely challenging and leaders must balance the often multifaceted and/or life-threatening needs of their patients while trying to achieve the Quadruple Aim. With a unique combination of clinical, operational, experiential, and technological expertise, our consultants identify vulnerabilities, gaps, and other pain points to develop, improve performance, and make recommendations to help address the most complex acute and critical care challenges.

A Multi-Disciplinary Approach

Enhancing Workflow Efficiency and The Patient Experience

Our consultants use a design thinking approach and collaborate with your leadership and staff to prioritize, plan, pilot, and evaluate selected improvement opportunities. The goal is to achieve sustainable improvements utilizing leading practices focused on supporting patient safety and positive outcomes, increasing care consistency, and enhancing the patient and staff experience. 

Patient Experience Consulting

We help you to develop and implement standardized workflow and other processes to reduce unnecessary noise and alerts, modify communication methodologies, and enhance the experience for both patients and staff across a department, hospital, or health system. 

Telemetry Performance Improvement

We review your existing telemetry care processes to identify and help implement changes designed to reduce costs, capacity issues, and non-actionable alarms while supporting patient safety and quality patient care. 

ICU Performance Improvement

We review your ICU patient experience from admission through discharge to help develop and implement process changes for increased efficiency and consistency in ICU care delivery.

Remote Monitoring Development and Activation

We support the development and migration to a new telemetry strategy from a decentralized to a centralized monitoring model or another remote monitoring model.

Analytics Performance Dashboards

We leverage our in-depth data analysis and custom analytics dashboards to provide actionable metrics and support acute and critical care performance improvement. 

Occupational Health Reviews

We assess the physical and mental wellness of your ICU staff for signs of burnout, moral injury, fatigue, and decreased work performance.